Online and mobile businesses like on-demand delivery can scale rapidly.
For anyone working in their operations, it makes for an exhilarating ride.
But with this rapid pace, comes challenges
In this interview, Tumelo Mothapo, Head of Operations at Mr D, a leading food delivery business in South Africa, facing the likes of Uber – shares the challenges of a rapidly scaling operation, and how to overcome them.
Mothapo shares insight into operations from the perspective of personnel management, capacity building, minimizing operational loss and appropriate technology partnerships.
Finally, he shares the key skills anyone in operations should have.
Join us for the full interview and gain unique insights into this high-pressure environment!