Workplace conflict is something that we must all face, but reacting the wrong way can worsen an already tense situation. Leaders must understand and manage their emotions during conflicts, but how?
In this course, you’ll learn how emotional reactions can escalate disagreements, affect team dynamics, and damage trust.
Through realistic workplace examples, you’ll explore common emotional responses and discover how self-awareness is the first step toward better conflict management.
You’ll also learn the SOAR framework, a practical tool for regulating emotions and responding more effectively during difficult situations.
By the end of the course, you’ll be able to manage workplace conflict with emotional intelligence and professionalism.
