Managing operations can be complex, especially in competitive industries.
What are the key areas leaders in these environments should focus on?
In this interview, Tumelo Mothapo, Head of Operations at Mr D, a leading food delivery business in South Africa, facing the likes of Uber – shares the challenges of leading operations in a complex, high-growth environment.
He discusses the key aspects of working in operations, including how teams manage operational losses and other roadblocks. He also outlines the importance of structuring teams appropriately, especially in businesses that are scaling quickly.
Mothapo also shares insights for people interested in working in operations and what skills are necessary.
Finally, he shares advice for new leaders looking for success in any organization.
Join us for the full interview for an insight into this exciting industry!